Our Appointment & Office Policies

Welcome To Cochrane Dental Centre

To ensure your dental experience at Cochrane Dental Centre meet your standards, please take a moment to familiarize yourself with our office policies and procedures. If you have any questions, please feel free to contact us at (403) 932-3031.

Admin Working at Front DeskYour Privacy is Important to Us

Due to the Canadian Personal Privacy Act (see our privacy policy), we are unable to access any specific information from your dental insurance company regarding your dental plan. It is your responsibility to know the parameters of your coverage, such as annual maximums, frequencies, renewal dates, and any other limitations. We also extend the option of direct billing (also called assignment) for special considerations. However, your insurance company must accept this service.

Your Dental Appointments

Please understand that it is your responsibility to keep track of your upcoming dental appointment. When you are due for appointments you will receive a reminder one month in advance. If you have booked an appointment you will receive a confirmation email/text one week in advance. Although we will make every effort to contact you before any appointment, it is ultimately your responsibility to ensure that you will be at your appointment unless other arrangements have been made in advance with our office.

Dental Emergency Bookings

There are many times when our patients require urgent or emergency treatment and therefore require an appointment as soon as possible.  When patients give the clinic advance notice to rebook a scheduled appointment, this time, can, in turn, be allocated to those patients in need of urgent treatment.  In this way, the clinic can best serve the needs of ALL patients.

Learn More about or Appointment & Office Policies

At Cochrane Dental Centre, our goal is for you to have a pleasant experience in our office. We strive to serve you to the best of our ability in helping you attain a high level of dental and overall well-being.

Our Practice Always Welcomes New Patients – No Referral is required!